TutorFrameHelp

Parent or guardian

Accept your invitation

  1. Open the newest invitation

    Open the link sent to your invited email. Check who invited you and which permissions are listed. If the link expired, ask the inviter for a new one.

    Invitation screen with inviter and listed permissions.
    A-04 · Open the newest invitation

  2. Confirm your email and account

    Select Send me a code and enter the code sent to the invited address. Sign in if asked, check the account you are linking, then accept. You receive only the listed permissions.

    Invitation email confirmation step with code input.
    A-04 · Confirm your email and account
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Review teaching terms

  1. Read before accepting

    Open Terms to review from your home screen. Check the service, price, cancellation and lateness rules and start date. You need permission to accept terms. Accept, or decline with an optional reason; accepted terms are frozen.

    Offered teaching terms showing the service, price and cancellation rules.
    F-08 · Read before accepting
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Find your next lesson

  1. Check upcoming lessons

    Open Upcoming to see lessons in your time zone. Each child’s lesson opens its own card; check the practice and child before acting.

    Home screen with upcoming lessons.
    F-01 · Check upcoming lessons

  2. Open the meeting details

    Open the lesson to find its meeting link or address, date, time and status. Your tutor records attendance and closes the lesson. Prices appear only for adults with finance access.

    Participant lesson card with meeting details and status.
    F-03 · Open the meeting details
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Cancel a lesson

  1. Read the consequence before cancelling

    With permission to cancel, open the lesson and choose Cancel lesson. Read the deadline and current consequence, then confirm. The fee depends on when you confirm; minors and readers without finance access see no amount.

    Lesson cancellation dialog with deadline and current consequence.
    F-04 · Read the consequence before cancelling
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Read your money statement

  1. Check what is owed or prepaid

    You need finance access. Open Money to see each practice’s charges, recorded payments, debt and advance separately. Pay the tutor directly; TutorFrame records payments and does not process them.

    Money statement grouped by practice with charges and payments.
    F-09 · Check what is owed or prepaid
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Follow homework

  1. Open the assignment

    With learning access, open Homework. Check To do and Finished, then open the task for instructions, materials and its due date.

    Homework list with due dates and completion states.
    F-06 · Open the assignment

  2. Read the answers and feedback

    Read the student’s answer versions and the tutor’s feedback. Adults do not submit homework for a child; the student answers through their own login.

    Homework detail with task, answer versions and feedback.
    F-06 · Read the answers and feedback
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Read lesson reports

  1. Open the published report

    Open the child’s page, then Reports. With learning access, read reports published to the family. Private tutor notes never appear here.

    Published lesson report with its text, materials and update marker.
    F-07 · Open the published report
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Answer a price-change offer

  1. Compare the old and new terms

    You need permission to accept terms. Open the price-change offer, compare the old and new price and check its start date. Accept or decline before the deadline. Silence never counts as acceptance; confirmed bookings keep their price.

    Price-change terms review showing old and new price.
    F-08 · Compare the old and new terms
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Manage family members and access

  1. Check each adult’s permissions

    You need family-management permission and access-management permission for the child and practice. Open Members and access. Use Invite adult to delegate only permissions you hold. An invitation gives no automatic access to children added later.

    Family members with permissions grouped by child and practice.
    F-10 · Check each adult’s permissions

  2. Change or revoke access

    Use the member’s Edit or Revoke controls for the relevant child and practice. Check the confirmation: revoked access stops screens, emails, exports and calendar updates in that scope immediately.

    Family members screen with edit and revoke controls.
    F-10 · Change or revoke access
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Subscribe to your lesson calendar

  1. Stop calendar updates

    Choose Turn off and confirm to stop the feed. Reset link replaces a leaked link. Calendar apps may retain events they already imported.

    Turn off calendar link confirmation.
    A-07 · Stop calendar updates
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Read notifications

  1. Open the relevant update

    Open Notifications for lesson reminders, changes and learning updates your permissions allow. Select a notice to open its screen, or mark notices read. Cancelled lessons and paid debts do not keep generating their reminders.

    Notifications list with unread markers.
    A-08 · Open the relevant update
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Switch between your contexts

  1. Check whose records you are viewing

    Use the context switcher to choose your family, practice or student context. On a phone, open it through the account menu. The current context’s name and page address identify the records you are viewing.

    Context switcher with practice, family and self entries.
    A-05 · Check whose records you are viewing
    Context switcher with practice, family and self entries.
    A-05 · Check whose records you are viewing (desktop)
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Enable or revoke a child’s login

  1. Review or revoke the login

    A family administrator with family-management permission can revoke consent from the Login block. The child’s sessions end at their next request. Renewal requires consent again and access-management permission. At 18, review access rather than assuming it changed automatically.

    Child profile Login block with enabled login and revoke action.
    F-05 · Review or revoke the login
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Ask to move a lesson

  1. Propose another time

    With permission to cancel, open a lesson that has not started and choose Ask to move. Suggest up to three times and an optional message, then send. Moving itself has no fee; the old time stays until a new one is accepted.

    Ask to move dialog with alternative date and time fields.
    F-11 · Propose another time

  2. Answer a time your tutor offered

    When Family home shows an offer under Lesson changes to answer, open the notice. On its lesson page, inspect the proposed time and choose Accept or Decline. Acceptance checks that the time is still free. A pending request can be withdrawn; a changed or started lesson may end the request.

    Family home showing the tutor’s proposed new lesson time.
    F-01 · Open the tutor’s time offer
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Check your lesson package

  1. Check units and the end date

    Check the package’s remaining units and end date. Ask your tutor to extend the end or refund unused units when needed. Minors can read permitted units and term, never amounts; a sale and its payment are separate records.

    Package balance with remaining units and expiry.
    F-09 · Check units and the end date
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Book a lesson

  1. Choose an available time

    With booking permission, choose Book a lesson when your tutor has opened online booking. Select the child and enrollment, then a time. Missing terms or a pending price change may need an adult’s answer first.

    Booking week with available times.
    F-12 · Choose an available time

  2. Review before booking

    Check the lesson time, duration, payer and cancellation deadline in the confirmation. Confirm Book once. A taken time reloads the week; a changed price needs another confirmation. No payment is taken here.

    Booking confirmation with lesson details and cancellation deadline.
    F-12 · Review before booking
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Keep a study log

  1. Write a personal entry

    With learning access, open the child’s Study log - Add entry. Choose a lesson if relevant, set the day and write what was studied, notes and links. Save; entries are private until you choose readers.

    Study-log entry form with day, topic and notes.
    F-13 · Write a personal entry

  2. Choose who sees your entry

    Open Choose who sees it and tick the permitted readers. Save the choices, or untick a reader to stop sharing. Shared entries are readable only while both author and reader retain access.

    Study-log reader selection dialog.
    F-13 · Choose who sees your entry
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Read shared learning goals

  1. Read the goal and observations

    With learning access, open the child’s page - Goals. Only goals shared with the family appear. Read the criterion and tutor’s observations; attendance alone never marks a goal reached.

    Shared learning goals showing criteria and observations.
    F-05 · Read the goal and observations
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Follow your free-lesson reward

  1. Check your progress

    Check the loyalty count for the service. The tutor’s close records qualifying lessons; when the threshold is reached, a free lesson waits for the next qualifying lesson. You do not need to apply it yourself.

    Loyalty reward showing that the next qualifying lesson is free.
    F-05 · Check your progress
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Book a seat in a group lesson

  1. Choose a group with free seats

    With permission to book and cancel lessons, open Book a lesson for the right enrollment while online booking is open. Group cards show time and free seats; Full has no booking button, and You have a seat opens your existing card. Open an available group.

    Booking week with group lesson cards and seat counts.
    F-12 · Choose a group with free seats

  2. Confirm the seat booking

    Tick one or more permitted children, within the free-seat limit. Review each child’s payer and free-cancellation deadline, plus their own price if you have finance access. Check the group’s minimum, then choose Book a seat, or Book 2 seats for two children. A taken seat reloads the week; a refusal names the child’s row.

    Group seat booking sheet with the lesson, permitted seat choices and confirmation.
    F-12 - choose permitted children and confirm their seats.

  3. Manage only your own seat

    The lesson card shows the selected child’s seat. Cancel your seat opens its own cancellation preview and cancels only that seat. You cannot see another family’s prices or records.

    Participant group lesson card with own seat and cancellation action.
    F-03 · Manage only your own seat
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Join the waiting list

  1. Set the times that suit you

    You need permission to book and cancel lessons, an eligible enrollment and online booking open with your tutor. From booking, choose Join the waiting list. Set weekdays, practice-local times and date limits, then join. You see your own request and can leave; queue positions and other families remain private.

    Waiting list form with preferred weekdays, times and dates.
    F-13 · Set the times that suit you

  2. Answer an offer before its deadline

    An offer is held for you until its deadline. Open it and choose Book this time to review and confirm the booking, or decline. Declining or expiry keeps your waiting entry; leaving ends it.

    Waiting list offer with held-until deadline and booking action.
    F-13 · Answer an offer before its deadline
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