Reported content

Copyright complaints and reported content

Last updated: October 12, 2026

You can report a file, message, public profile or other content in TutorFrame that infringes copyright, is otherwise illegal, or breaks our terms of service. You do not need an account to report it. A report is an allegation, not proof. Please be accurate and provide enough information to find and assess the content.

Where to send a report

Email hello@tutorframe.net. Use "Content report", "DMCA notice" or "DMCA counter-notice" in the subject, as appropriate. The operator receiving these reports is Andrew Maier; the postal address is in the legal notice. This email is also the contact for content decisions and challenges. You may write in English.

Do not send a password, sign-in link, invitation token or other access credential. If content is private, give its ordinary page address or identifier, practice name, file name, message date and enough context to locate it. Do not seek access to someone else's records or attach unnecessary information about a child. Describe suspected child sexual abuse material without copying or attaching it. If someone is in immediate danger, contact emergency services as well.

A notice of illegal content in the EU

For a notice under the EU Digital Services Act (DSA), send a sufficiently substantiated report. Include:

• why you believe the content is illegal, the country or law concerned if you know it, and the relevant facts and evidence;
• the exact electronic location, such as the URL, and any further information needed to identify the specific file or message;
• your name and email address, so we can ask questions and send the decision. These are not required for notices about the child sexual abuse offences covered by Articles 3 to 7 of Directive 2011/93/EU;
• a statement that you believe in good faith that the information and allegations are accurate and complete.

You can also report content that breaks our terms even if it is not illegal. Say which rule and explain why. A copyright owner reporting under the US DMCA should also include the elements below.

A US DMCA copyright notice

If you own the copyright or are authorised to act for its owner, send a written notice with all of these elements:

1. Identify the copyrighted work you believe is infringed. For several works at one site, give a representative list. A title, description or link to an authorised copy helps.
2. Identify the material you want removed or disabled, and give information reasonably sufficient for us to locate it. Include the specific URL or identifiers, not just a general description of TutorFrame.
3. Give your name, postal address, telephone number and email address, so we can contact you.
4. State that you have a good-faith belief that the disputed use is not authorised by the copyright owner, their agent or the law. Consider permissions and exceptions, including fair use, before making that statement.
5. State that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner of the exclusive right claimed to be infringed.
6. Include your physical or electronic signature. You can type your full name as your electronic signature.

Knowingly making a material misrepresentation in a DMCA notice or counter-notice can make you liable for resulting damages and costs. The DMCA process is for copyright claims; use the illegal-content procedure for other issues.

What happens next, and how quickly

If you give us an email address, we acknowledge receipt without undue delay and aim to give a first answer within 3 working days. That is a support target, not a waiting period before action. We prioritise urgent risks and act expeditiously when a valid copyright notice or a substantiated illegal-content notice requires removal or disabling access. There is no single fixed decision time: it depends on the urgency, clarity and complexity. We ask for missing information promptly.

The operator assesses the report and available evidence. We do not use an automated content-moderation decision system. We may take no action, seek clarification, arrange removal or disable access, or restrict, suspend or end an account as the law and our terms allow. We limit action to what is proportionate. Removal from view does not necessarily erase stored revisions or lawfully retained evidence. We cannot recall a copy already downloaded or an email already delivered.

We tell the reporter the decision and available ways to challenge it without undue delay. When content or an account is restricted, we send the uploader a clear statement of reasons at the time of the restriction where we have their electronic contact details. It explains the content and measure, scope and duration, facts relied on, whether a report led to the decision, any use of automation, the legal or terms basis and why it applies, and how to contest it. We omit information only where disclosure is prohibited or a legal exception applies, such as deceptive high-volume commercial content. We share a reporter's identity only when strictly necessary or required by law.

If you disagree with a decision

Reply to hello@tutorframe.net with the decision reference, what you dispute and your evidence. You can challenge a removal, an account restriction or a decision to take no action. There is no fee. You may send a challenge for at least 6 months after the decision. The operator considers it fairly and replies without undue delay, with a first-answer target of 3 working days. If the decision was wrong, we correct it and explain the outcome. This review is handled by the operator; TutorFrame is a sole-proprietor service.

This does not prevent you from going to court or using any other remedy available under applicable law. Where the DSA gives you a right to a certified out-of-court dispute settlement body, you may use it; the decision message explains applicable options. A US copyright removal can also be challenged with a DMCA counter-notice.

A US DMCA counter-notice

If your content was removed or disabled because of a DMCA notice and you believe that was a mistake or misidentification, email a written counter-notice containing:

1. your physical or electronic signature;
2. identification of the removed or disabled material and its location before the restriction;
3. a statement under penalty of perjury that you have a good-faith belief that removal or disabling resulted from mistake or misidentification;
4. your name, postal address and telephone number, and an email address for our reply;
5. a statement that you consent to the jurisdiction of the US Federal District Court for the district where your address is located. If you live outside the United States, consent to any US judicial district in which the service provider may be found. Also state that you will accept service of process from the person who sent the original notice or their agent.

We promptly send a valid counter-notice, including your contact details, to the original complainant. We tell them that access will be restored after 10 business days. Under the DMCA procedure, restoration takes place no earlier than 10 and no later than 14 business days after we receive the counter-notice, unless we first receive notice that the complainant has filed a court action seeking an order restraining the alleged infringement. If a separate legal ground or breach of our terms prevents restoration, we explain that separate reason and how to challenge it.

Repeat copyright infringement

In appropriate circumstances we terminate accounts that repeatedly infringe copyright. We consider valid notices, the evidence, the severity and pattern of conduct, and successful counter-notices or challenges. A disputed allegation alone does not establish infringement. A serious incident can justify immediate action under our terms or the law.

Report information and privacy

We use your report and contact details to assess it, answer you, notify affected people and handle any challenge or legal claim. We use our support mailbox and keep the correspondence under the support and data-request retention policy in the privacy notice, normally 3 years, unless a specific legal duty or claim justifies longer retention. A DMCA counter-notice is shared with the complainant as explained above. We do not publish private reports.

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